Shipping Policy – Celuna (byceluna.com)

1. Applicability and general provisions

This shipping policy applies to all orders placed through byceluna.com. By placing an order, the customer explicitly agrees to this shipping policy. This policy should be read in conjunction with Celuna's general terms and conditions and return policy.

Celuna reserves the right to amend this shipping policy at any time. The most current version will always apply at the time of ordering.

2. Order Processing

Celuna strives to process orders as quickly as possible. Orders are generally processed on business days, being Monday to Friday, excluding recognized public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Although Celuna endeavors to process orders within the same day, processing time may extend to one to three business days, especially during busy periods, promotions, or unforeseen circumstances. Processing times are indicative and do not constitute a strict deadline.

Once an order has been processed and shipped, the customer will receive a shipping confirmation with a track & trace code, if available.

3. Shipping and Delivery

All orders are shipped via external logistics partners. Celuna uses trackable shipping methods but relies on third parties for actual delivery.

The stated delivery times are indicative and may vary depending on destination, customs procedures, and local circumstances. Celuna does not guarantee delivery times and is not liable for delays in delivery.

The risk of loss, damage, or delay of the shipment passes to the customer at the moment the order is handed over to the carrier. If a shipment is registered as delivered by the carrier, this counts as proof of delivery, unless the customer provides convincing counter-evidence.

4. Shipping costs and free shipping

Celuna may offer free shipping from a certain order amount, depending on the customer's region. If applicable, free shipping will be automatically applied during the checkout process.

Additional shipping costs or surcharges may apply for certain remote areas. These surcharges remain applicable, even if the order qualifies for free shipping.

Celuna reserves the right to change shipping costs and free shipping conditions at any time.

5. Customs, import duties and taxes

For international shipments, import duties, taxes, and customs fees may apply. These costs are not included in the product price or shipping costs and are entirely the responsibility of the customer.

Celuna has no influence over these costs and is not liable for any delays, extra costs, or seizures by customs authorities. The customer is responsible for complying with local laws and regulations in the country of destination.

If a shipment is refused, delayed, or returned by customs due to non-compliance with local obligations, all resulting costs will be borne by the customer.

6. Cancellations and amendments

After placing an order, it is not possible to cancel or change it. By completing the order, the customer agrees that order processing can start immediately.

Celuna is not liable for errors in address or contact details provided by the customer. If an order cannot be delivered due to incorrect information, the consequences and any additional costs will be entirely borne by the customer.

7. Delays and exceptional circumstances

During busy periods, promotions, holidays, or unforeseen circumstances, processing and delivery times may be longer than usual. Celuna is not liable for delays caused by external factors, including but not limited to logistical problems, customs checks, weather conditions, or disruptions in transport networks.

Such delays do not entitle the customer to compensation, dissolution of the agreement, or refund of shipping costs.

8. Damaged or lost shipments

If an order arrives damaged, the customer must report this in writing to Celuna within five business days of receipt, including clear evidence, such as photos of the damage.

If a shipment appears to be lost, Celuna will initiate an investigation with the carrier. The outcome of this investigation will be decisive for further handling. Celuna reserves the right not to offer compensation or replacement if the carrier confirms that the shipment was delivered correctly.

9. Refusal of delivery and return by carrier

If an order is refused by the customer upon delivery or not collected from a collection point, it may be returned to the sender. In such cases, Celuna reserves the right to deduct incurred costs, including shipping costs and administration fees, from any refund.

If additional costs arise from re-shipping an order, these will be entirely borne by the customer.

10. Limitation of Liability

To the extent permitted by law, Celuna is not liable for damages arising from delays, loss, damage, or non-delivery of orders by third parties.

Celuna's liability is at all times limited to the amount paid by the customer for the relevant product.

11. Evidentiary Position

The administration of Celuna and its logistics partners, including shipping confirmations and tracking information, serves as conclusive evidence in disputes, subject to counter-evidence from the customer.

12. Contact

For questions about shipping or delivery, customers can contact us via the contact page.